Enhancing Guest Journeys through Tech Integration

How do you balance cutting-edge technology with the desire for guests to disconnect in a nature-oriented hotel? In this episode, Fred Brown, Vice President of Operations at Hansjie Corporation, shares his unique insights on navigating the evolving landscape of hospitality technology.

Key Takeaways:

• Discover how Fred's hands-on approach to technology empowers hotel staff to troubleshoot issues effectively, enhancing guest satisfaction.
• Learn about the critical importance of guest internet connectivity, especially in remote locations, and how to manage costs while providing excellent service.
• Understand the strategic shift towards creating outdoor-focused properties and how to align technology with guest preferences for a memorable experience.