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The Power of Empathy and Generosity
"I think of it as the greatest gift. If my colleagues give the best feedback about what they need and what they want, I'm going to have the greatest chance of success," he says. "I feel like I'm tapping into this community of 40,000 plus people who are in some way helping me do my job ... It all adds up and turns into making it easier for me to do my work."