Transforming Customer Experience and Commitment to Service

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Episode 1533:

Seth Godin challenges traditional notions of customer service, asserting it is not merely about solving problems but creating value and fostering loyalty. He explores the distinction between transactional fixes and building meaningful customer connections that generate long-term benefits for both businesses and customers.

Read along with the original article(s) here: https://seths.blog/2015/03/what-is-customer-service-for/

Quotes to ponder:

"Customer service isn’t just about keeping a promise, it’s about exceeding it."

"The goal isn’t to avoid complaints but to turn complaints into opportunities."

"Customer service is the chance to make things better, not simply to fix them."

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