How to Deal With an Ex-Copy

Vaughn: As an owner operator, people are going to expect you to bend and break because they know that you're desperate for the business. So how would I correct it if I were you? I probably wouldn't do what I did. Here's how I would handle it. Do the best you can. Deliver over and above in the experience department. Go the extra mile for them. And then just stand firm on your price. The customer now, because you've earned their respect for standing up for yourself, will actually recommend you to the other people.