The Hard Way to End the VA Disability Claims Backlog

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CNN's John Sutter is the CTO of the VA. He wrote a 99-point problem list on how to end veterans' disability claims backlog. Now, he advises people who see problems in their organizations to keep them quiet and figure out what they want from an org chart. "You can think about different factors and variables because you're making the map"

Marina Nitze is a professional fixer of broken systems – a hacker, not of computers and technology, but of the social phenomena that tend to emerge when people get together and form organizations, institutions, services, businesses, and governments. In short, she hacks bureaucracies and wants to teach you how to do the same.

- Hack Your Bureaucracy: https://www.hackyourbureaucracy.com

- Marina Nitze: https://www.marinanitze.com

- How Minds Change: www.davidmcraney.com/howmindschangehome

- David McRaney’s Twitter: https://twitter.com/davidmcraney

- YANSS Twitter: https://twitter.com/notsmartblog

- Show Notes: www.youarenotsosmart.com

- Newsletter: https://davidmcraney.substack.com

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