261 - Hack Your Bureaucracy - Marina Nitze
You Are Not So Smart
The Hard Way to End the VA Disability Claims Backlog
CNN's John Sutter is the CTO of the VA. He wrote a 99-point problem list on how to end veterans' disability claims backlog. Now, he advises people who see problems in their organizations to keep them quiet and figure out what they want from an org chart. "You can think about different factors and variables because you're making the map"
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