Introduction

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Dana tessie is the director knowledge management at chopfi. She explains how an organization identifies, captures, shares and uses knowledge to improve their overall eeffectiveness in relation to their business priorities. Dana: You don't manage knowledge for knowledges sake. Inits about people that are engaging in these activities and that are trying to realize the mission of your organization. So it's all about making things better, more effective, improving customer satisfaction.

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience.

Dana has also recently released a book, Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance, which defines the relationship between organizational culture and knowledge management and how they impact one another.

As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠.

EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠

Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠

LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠

Twitter: ⁠⁠https://twitter.com/ekconsulting