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James Glazebrook at Support Driven Expo Europe 2019

REWORK

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How to Improve the Quality of Customer Interactions

After two shifts, it's really up to people how they spend their time. And er can be scoped to a single working day or broken down into a series of day long trunks. We've found out how people used base camp and we learned from that how we could help improve that usage. People now focus on the quality of those customery interactions rather than the quantity.

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