Episode 199: Does the moniker of customer success have too much baggage? Lincoln Murphy is leaning in that direction.
⏱️ Timestamps:
00:00:00 - Intro
00:01:32 - Is it time to kill customer success?
00:03:44 - Weak leadership and lost potential
00:06:31 - Evolving or becoming extinct?
00:09:15 - What marketing’s past tells us about CS
00:11:56 - A future of specialization and growth
00:12:57 - Shedding labels, maximizing value
00:15:32 - The account management debate
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Lincoln Murphy:
Lincoln's LinkedIn: https://www.linkedin.com/in/lincolnmurphy/
Mentioned in this episode:
LTV Shop
Subscribe to the Segment!
The Segment
Advertise your brand with Lifetime Value Media
Advertise with LTV
