Intercom on Product – New podcast with Intercom co-founder Des Traynor and SVP of Product Paul Adams
Intercom on Product: Building Software in an AI-first World
Are You a Good Conversation?
I think a lot of this gets hidden by numbers. And certainly over the years at Intercom, at least in the product team, we've always been very strong qualitatively. But you can kind of get a bit obsessed about the numbers too. The ability to turn the output into the outcome is kind of the art of product in some sense.
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