I think a lot of this gets hidden by numbers. And certainly over the years at Intercom, at least in the product team, we've always been very strong qualitatively. But you can kind of get a bit obsessed about the numbers too. The ability to turn the output into the outcome is kind of the art of product in some sense.
Welcome to our brand new podcast series, Intercom on Product, where Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss their latest thoughts on how to build successful products at scale. If you're a designer, product manager, engineer, researcher or anything in between, this series is for you.
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