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Do You Have a Process to Kill a Bad Idea?
CEO John Defterios: "We don't criticize in public. We praise in public" He says it's wrong to blame a team for something that didn't work because of how they screwed up. Instead, he says, the company should be listening more than talking about its future plans. The process is as simple as listening to your customers instead of trying to drive your own ideas, defterios says.