152: Nothing But Class w/ Brian Phelt
The Profitable Property Management Podcast
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Law Enforcement - How to Save Your Bacon
"It was critical, it was imperative that you had developed that skill. You know what to expect from certain actions," he says. "If someone is super upset, I don't need to address them at that time,. We've had, so we have a live answer, call service, but we tell them, if someone issuper upset, don't transfer them to anybody."
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