Patient Experience, Trust and Emotional Safety

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. 

This week, Helen Hughes, Chief Executive at Patient Safety Learning, joins us to explore how people, technology, and healthcare come together to create great experiences and support patient safety.

Here are some talking points from the conversation:

Helen brings over 30 years of executive experience in transformational change, leadership, and healthcare management in the UK and internationally. She has held key roles, including COO at the Parliamentary and Health Service Ombudsman and Director of Strategy and Change at the Alzheimer's Society. A qualified accountant with a strong governance background, Helen has been recognized as a HIMSS Future50 Global Leader and was honoured as Woman of the Year in 2021.

👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉

Resources and links below to learn more about Helen & Patient Safety Learning 👇

To find out more, visit rldatix.com. 🏥

Clinical safety focuses on the technical success of procedures, like a well-stitched wound, while patient safety is much broader. It involves creating a supportive environment where everything from proper labelling to adequate lighting is in place, ensuring that clinicians can perform their best work. It also includes emotional aspects, ensuring patients feel heard, safe, and respected.

Leadership programs in healthcare often overlook patient safety, focusing more on management skills and less on creating a safety-first culture. This gap can lead to missed opportunities for preventing harm and improving outcomes. Industries like aviation prioritise safety with rigorous standards, and healthcare should follow suit by embedding patient safety into organisational strategies. Leaders must proactively identify and address safety risks, integrating these priorities into the core of their operations to enhance care quality and avoid the costly consequences of unsafe practices.

Incorporating patient safety is about making it a collective responsibility. While expert teams are essential, true safety culture thrives when everyone, from frontline clinicians to leadership, is actively involved and resourced to engage in safety practices. By decentralising safety efforts and embedding them across all roles, organisations can better learn from both successes and setbacks, creating a safer and more responsive environment.

Patient Safety Learning’s report, A Blueprint for Action, highlights key insights into the implementation of electronic patient systems (EPS). The report reveals that while EPS is intended to enhance safety, poor implementation can lead to significant issues, including patient record errors or staff burnout. The report, developed from a roundtable discussion with industry experts, outlines ten principles for safer EPS implementation, highlighting that this isn't just a tech project but an organisational improvement effort.

👉 RLDatix is revolutionising how healthcare professionals interact with software in their daily operations. Our unique approach lies in deeply understanding the complexities of healthcare systems and providing technological solutions that not only aim for operational efficiency and safety but also enhance job satisfaction and productivity. 🎉

To find out more, visit rldatix.com. 🏥

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