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Jay Nathan’s Take on CS
Gain Grow Retain
The Role of Chief Customer Officers in the B2B Economy
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The next question that I have for you is, OK, the beaten question about CS owning upsells and crosses. What is your stance on this question? Right? I mean, I believe, sorry, I'll hear you. Or no, no, that's why I'll tell you later. I think we've already touched on a decent bit. Yes, that is so true. But again, it really is dependent on your situation. If you're in a cross-sell situation, then that's probably again,. A cross-sell being I'm selling a new product into a new division or the same product into aNew stakeholders. Why not let a salesperson run that motion
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