Outsourcing call centres and AI use

A Guardian exclusive this week revealed the national disability insurance scheme is set to be dramatically overhauled, with participants’ plans now being assessed by a computer and human oversight dramatically reduced. Advocates have called it a ‘nightmare scenario for disabled people’. Bridie Jabour speaks with the editor, Lenore Taylor, the head of newsroom, Mike Ticher, and deputy editor Patrick Keneally about what happens when you take the human out of human services, and if the government has learned any lessons from robodebt