Rewind: Slack’s Ali Rayl on supporting millions of daily active users
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Is There a Culture of Knowledge Sharing?
The engagement o s that tilt between generalists and specialists, which is common across all growing companies. How do you make sure that there are knowledge sharing measures in place for those specialists? O the knowledge that they accrue just doesn't go into asylo? We have a lot of different mechanisms for this. Another thing that i really don't want to do is build a big team of managers.
Transcript
Play full episode
