Bob Moesta, President At The Re-Wired Group
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Evolution of Innovation
When you say there's no new consumption, how does that gel with the idea that people are now using Snapchat? They always switch from something. And it's really about, it's part of the part of jobs is to understand, what are they firing, and what are they stopping doing,. Do they want to stop doing it, or do they actually miss it?
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