The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Intro

This chapter explores the challenges support teams encounter in diagnosing customer issues, which can extend resolution times and harm customer experience. It underscores the role of AI in managing simple inquiries while advocating for a reevaluation of problem-solving strategies to boost service quality for complex cases.

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