The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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AI Chatbots and Social Anxiety

The social anxiety point is actually really interesting because it's so funny. Like I'm the kind of person who's still happy to chat to people on the phone, but like so many people aren't these days. It's a millennial thing, right? Yeah. So could you tell me some of the insights that, you know, your research presented, I suppose, about how customers feel about AI chatbots? Of course. The one sentence sound bite is that they're seen as better than non-AI or more traditional chatbots.

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