Navigating Difficult Conversations and Understanding Empathy in High-Stress Environments

Episode Number: 27 Publish Date: November 22, 2023 Host: Arjuna George Guest: Bill Carson Brief Description: 📚Join us in this enlightening episode of 'Beneath the Helmet' as we sit down with mental health advocate Bill Carson. Dive into the crucial role of empathy in leadership, especially in high-stress professions like firefighting. Bill shares invaluable insights from his journey and book, 'Safe Conversations for Work and Life,' shedding light on effective communication techniques and the distinction between empathy and sympathy. This episode is a must-listen for anyone looking to enhance mental health and wellness in the workplace. Resources and Links Mentioned in this Episode: 🔗 https://www.inspirelearning.com.au/ Recommendations: 📖 Book - Burnt Around the Edges – A Guide to Mastering Stress and Surviving Burnout - Arjuna George (Available on Amazon, Apple and Google Books)

📖 Book - Safe Conversations for Work - Bill Carson BioBill Carson is a visionary leader in mental health, well-being, and resilience, known for his work as an author, speaker, facilitator, and coach. He is dedicated to helping individuals and communities overcome mental health challenges. With his guidance, many have developed skills to improve their mental and emotional well-being and build resilience. Bill is highly sought-after in mental health, resilience, and mindfulness. He has also volunteered over 650 hours as a Lifeline Volunteer Telephone Crisis Supporter. Recently, he published a book titled "SAFE Conversations for Work and Life", offering insights on how to have meaningful mental health and well-being conversations that can make a difference in someone.

📧 bill.carson@inspirelearning.com.au

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Youtube https://www.youtube.com/@billcarson6061 Connect with the Host: 🎙️Arjuna George – Fire Chief (ret) Owner of Silver Arrow Coaching and Consulting, Beneath the Helmet Show, and Burnt Around the Edges author. www.silverarrowco.com www.burntaroundtheedges.com www.beneaththehelmet.ca Support the Show: 🔥Want to show your appreciation for Beneath the Helmet Show? Buy us a coffee. Your support enables us to keep producing content that makes a difference in the lives of our firefighters. Subscribe to Beneath The Helmet Show: 📩Join the BTH Community https://colossal-trailblazer-6113.ck.page/c0e1b81fbe 🎧Apple Podcasts: 🎧Spotify Podcasts: https://podcasters.spotify.com/pod/show/arjuna-george/episodes/Empathetic-Leadership-in-High-Stress-Professions-Bill-Carsons-Insights-on-Mental-Health-e2c9teu 📺 Youtube: https://youtu.be/_Fg_bescNOA 🎧All other podcast platforms https://pod.link/1676314109 🔥Show Sponsored by Silver Arrow Coaching and Consulting - Burnout and Resilience Coaching for High Performers. Visit www.silverarrowco.com to learn more or to book a complimentary meet and greet. Don't just live life; thrive! 0:00 Bill Carson Ep 00:06 Introduction and Welcome 01:43 Guest Introduction: Bill Carson 02:02 Bill's Journey to Writing His Book 03:14 The Importance of Safe Conversations 04:22 Bill's Personal Experiences and Insights 07:42 The Power of Empathy and Emotional Awareness 12:14 Bill's Personal Trauma and Its Impact 18:02 The Role of Gratitude and Forgiveness 27:42 The Importance of Higher Order Thinking 30:31 Introduction to Bill's Book: Safe Conversations for Work and Life 30:55 Empathy vs Sympathy in Management 31:58 Understanding and Improving Empathy Skills 35:07 The Importance of Safe Conversations 37:17 Defining Empathy and Sympathy 47:02 The Role of Empathy in Parenting 50:11 Addressing the Topic of Suicide 55:16 Final Thoughts and Resources