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064. Sandra J. Sucher: Trust - How Companies Build It, Lose It & Regain It

Leading Transformational Change with Tobias Sturesson

CHAPTER

What Is Trust?

Trust starts with a power imbalance between the person who has a need and the organization or individual can fulfill that need. Trust is another term that philosopher John Rawls uses is you can think about it as consent. So we're always, people are consenting to use our services and we are giving our consent. We can withdraw that, which is what happens with trust. And so I think that the vulnerability, power, and then consent are ways to start to think about how this operates.

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