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#281 Organisational trauma with Vivianne Castillo

UX Podcast

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The Four Playbooks for Dealing With Trauma

The DIY Playbook is when organizations talk about the resources they have available and it's just kind of this idea of here the resources go heal yourself. The empty Empathizer I think you know maybe more times than not can come from a good place and good intention. This is where you see a lot of companies who lean a little bit too heavy on toxic positivity. Some of the stuff to do with the performer is just gaslighting in order to maintain a perceived corporate culture.

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