Episode 284: Designing for Mature Markets with Simon Rohrbach
UI Breakfast: UI/UX Design and Product Strategy
00:00
Importance of Internal Tooling in Building Modern Customer Support Software
The chapter emphasizes the significance of well-designed internal tools, specifically in the context of creating user-friendly customer support software that enhances business-customer interactions. It discusses the importance of pitching a modern, flexible tool focused on improving operational efficiency and user experience for businesses and customers.
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Transcript
