4min chapter

Future of Fitness cover image

Josh Bonhotal - Future.co & 1v1 Coaching At Scale

Future of Fitness

CHAPTER

The Importance of Empathy in Coaching

I think one of the big things that the one-on-one coaching experience has above all else, and you've noted on it several times, is empathy. Peloton just doesn't have empathy. It doesn't understand when you had a stressful day at work. You mentioned when to put your arm around or when to give someone a gentle nudge in the right direction. That's something that really a coach takes time to build as a skill. I don't know if it was in the ring or not, sometimes I forget. Coaching is kind of like a base skill that you can build multiple careers on. Our members absolutely love their experience on future that they can't shut up

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