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S3 E4 - John Willis - Why Deming Still Matters (Sample Audio Book)

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Productivity Games Are Led to Us by American Industries

Kevin's grandmother and great aunt invited him to watch a documentary on Japan. It was an uncomfortable 30 minutes, as Kevin would later note. Dr. William Edwards-Dimming appeared on screen in the middle of an interview. He asked: What can we do to work smarter? Not harder.

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