Jim McDonald and Jeff Steadman sit down with Mike Reiring of RSM at InfoSec World 2025 to explore how managed service providers are reshaping IT and identity operations. They dig into the differences between MSPs and MSSPs, how to choose the right partner, and how AI is transforming help desks, problem management, and security monitoring. The conversation closes with a fun dive into Mike’s passion for photography and how creativity ties into continuous learning in tech.
Connect with Mike: https://www.linkedin.com/in/mreiring/
Connect with us on LinkedIn:
Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/
Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/
Visit the show on the web at http://idacpodcast.com
Chapters
00:00 Intro – Live from InfoSec World 2025
02:00 Meet Mike Reiring of RSM
04:30 Evolution of Managed Service Providers
06:30 Shared Accounts, Identity, and Security Maturity
09:00 Vendor Gaps and Federated Access Challenges
11:30 What Makes a Good MSP Partner
13:00 The Cost and Effort of Changing Providers
16:30 MSP vs MSSP – Key Differences
18:30 Coordination Between Managed Providers
21:30 Top 3 Questions to Ask Your MSP
25:00 Identity Ownership: IT or Security?
27:30 Licensing, Active Directory, and Hidden Accounts
30:00 RFP Challenges and Procurement Pitfalls
32:00 Measuring Risk and Reducing Identity Exposure
34:30 Vendor Management and Shadow IT Risks
35:00 How AI Is Transforming MSP and MSSP Operations
38:30 AI, Problem Management, and the Future of Help Desks
42:30 Photography, Creativity, and Continuous Learning
48:00 Closing Thoughts and IDAC Outro
Keywords
IDAC, Identity at the Center, Jeff Steadman, Jim McDonald, Mike Reiring, RSM, InfoSec World 2025, Managed Service Provider, MSP, MSSP, AI in Cybersecurity, Help Desk, Identity Management, Managed Identity, Partner Transparency, IT Outsourcing, Risk Reduction, Problem Management, Active Directory, DaVinci Resolve, Photography in Tech, Identity Governance, Cybersecurity Podcast
