The chapter delves into the struggles faced by independent game developers managing online servers for a popular cross-platform game, touching on issues such as server capacity, funding, technical limitations, and post-launch game management. There is recognition for the development team's efforts in patching the game to enhance the player experience, despite the hurdles faced. Additionally, it emphasizes the importance of players being able to access the game seamlessly post-purchase, reflecting on evolving player expectations and the complexities of running an indie studio.