19min chapter

Training Data cover image

Sierra Co-Founder Clay Bavor on Making Customer-Facing AI Agents Delightful

Training Data

CHAPTER

Building Customer-Facing AI Agents

This chapter examines the intricacies of developing AI agents for customer interactions, focusing on the non-deterministic nature of large language models. It emphasizes the importance of collaboration between technology and customer experience teams, rigorous testing, and aligning the AI with the company's voice and values. Additionally, it introduces a unique resolution-based pricing model that fosters a synergistic relationship between AI solutions and customer satisfaction.

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