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Customer Centric and Hypothesis Driven Innovation by Cruise VP of Product Engineering

The Product Podcast

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The Product Podcast - Part 3 - Customer Shadowing

This gemba walk builds deeper relationships and empathy for our customers. It helps drive better products that are catering to the customer need, d rather than just the buzz words and the industry. Last but not the least, it helps speedy turn around on friction. This is how you improver people with the information at their finger tips.

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