Open phone allows you to have a shared number for your team. You can set round robin, if that'sa or by default, every one's phone would ring the first person to pick it up. If i am a customer's supportrab there is a text message from a customer i don't know how to answer, i can actually tag my team mates private on that conversation. And not only can you just like, share responsibility for responding to texts, but you can also use this as a training exercise.

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