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Productizing Ideas in the Services Industry with Tim Pröhm, VP at the KellyX Digital Innovation Lab

Better Product

CHAPTER

The Difference Between People Operations and HR

The people ops series is a weekly look at the world of human resources. This week, we talk with Kelly O'Brien from talent services company kelly.com. She says traditional h r was very much focusing on compliance and tracking processes. But there was never really a strong focus on how employees interacted with their managers or customers. The work force is so critical to day that you need to have a strongfocus on it, she says.

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