How to Get the Process Out of a Business Owner

Whenever we take on a new project, we have to extract the process out of the business owner. The vast majority of clients that i've worked with have no idea what their process is. If you can't or a thing, there's no way you can tell a computer to do it - because computeris until we gave full blown aon right? But right now we don't. Right now we have to programme the computer to do the thing. My if i had made a teashirt that summed up my life in a sentence,. It would be this, you can't tell a computerto do something if you can't uniteit to me.