Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.

My guest in this episode is Thejus Chakravarthy, an operational consultant that focuses on people, process, and technology, in that order. Currently, he says he has his hands full as the full-time COO of one company and a C-suite consultant for another. His primary focus is on how we can make work suck less. To that end, he spent 15 years designing instructional systems, the last 5 years expanding into operational systems, and wrote Brushfire and The Flywheel and The Lever.

In this episode we talk about why operations is the place to make the structural changes in organisations to make work suck less and why systems thinking is the underlying key to it all.