EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
CHURN FM
00:00
Can You Control Everything?
I think your job as a c s m is to really exhaust every single option and to make sure you truly understand why some one's leaving. I can say just sometimes it's reasons outside of your control that there's no chance, no matter what you did, you eren't going to sav that account sir oexactlyi knowing where to focus just helps you put your efforts in the right in the right place at the right time.
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