The Power of Customer Mania in Building Loyalty

On this episode of 3 More Questions, you'll hear David Novak's answers to:

1. Tell us about the idea of customer mania and how you cascaded it throughout all of Yum. 
2. How do you think about emotional distance among a team?
3. How do you view In-N-Out's decision to not offer mobile ordering … I mean, if you were President, what would you do? 



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