Ep69 - Andrew Sykes: "We Are Our Habits: How to Become a Magnetic Human Being"
Talks at Google
00:00
What's One Thing You Could Do Today to Make Our Guests Experience Unique?
Employees at Kympton ask themselves that question every single day and come up with some amazing answers. At Kympton, managers are trained to say yes as a default, even in the face of risk. One employee realized that most guests in a Kympton hotel or business travelers probably missed home. And so thinking about how to solve that problem, her answer was this, a fish in a fishbowl,. To soothe travelers stress and to create a sort of home away from home.
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