Repairing Tense Interactions with a Code Word

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Have you ever gotten the promotion you wanted, only to feel completely overwhelmed instead of excited? Today's guest, Amy, knows that feeling intimately. As an administrative manager at a major research university, she transitioned from a role where she felt confident and at the top of her game to a new position that challenged everything she thought she knew about herself. You’ll hear how after joining RESILIENT she went from second-guessing every interaction to being recognized as a strategic leader across her organization.

What You’ll Discover

• The "popcorn strategy" Amy used to build rapport with someone who initially found her annoying (now they work seamlessly together)
• How she went from dreading Monday mornings to feeling energized about challenges – without changing jobs or teams
• The mistake Amy was making that was sabotaging her credibility (even though she thought she was being professional)

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