Policy and the Golden Rule Collide

Episode 156 - Jeanne Bliss discusses her book "Would You Do That To Your Mother" and the 'Make Mom Proud' standard for how to treat your customers. Jean is a customer experience expert who has held executive positions for Microsoft, Allstate and Mazda, among others. She is the author of "Chief Customer Officer" and "I Love You More Than My Dog." Listen for three action items to take advantage of the ideas and advice in this interview.

Host, Kevin Craine

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