How to Be a Successful Customer-Facing Product Manager

Early on, start making sure that you're tracking the NPS, both for your product and for your customer support. For us, anytime we get any of those surveys filled up by any of our customers, within 10 minutes or less, A, either we thank them for giving us a nine or a 10-inch BK promoter, or if it's a neutral or a detractor,. We get in touch with them and we ask them, I can thank you for your feedback. Once you have done that, just always make sure that you deliver an exceptional customer support to that particular company. And again, if you can solve that problem, they will sign up with you.