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536: I Reboot With Reason
Accidental Tech Podcast
How to Communicate With a Bug Reporter
"It's important to talk about the bug maybe before you even try to fix it," he says. "I was like, man, if only the person who reported this bug could tell us what they meant instead of arguing back and forth about it" He adds that Apple has two separate areas of communication: The private one for all the Apple people and the public one with the reporter.
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