Ep. 214: Michael Mauboussin | Beating Expectations: The Impact of Loyalty on Corporate Valuations
Customer Confidential: Untold Stories of Earned Growth
00:00
How to Judge Whether a Company Is Creating Value
Uber and Lyft are essentially two-sided marketplaces where you've got a battle for drivers and riders. I believe that what each of them was searching for was a way to generate enough driver and rider loyalty so they could get good price realization relative to the cost of a ride. Those long-term bets like that partly depend on earning the loyalty of customers, employees, vendors but also partly depend on another dimension of strategy which has to do with performance relative to competition.
Play episode from 08:26
Transcript
