4min chapter

Odd Lots cover image

Slack Founder Stewart Butterfield on AI, Software, and the End of the Tech Boom

Odd Lots

CHAPTER

AI and Customer Relationship Management

AI could, for instance, look at your proprietary database and spot opportunities within it that you as a human wouldn't have thought of. It seems like AI would be really great at remembering birthdays and for a salesperson specifically,. And then it's like, well, does the salesperson even need to like pay attention? Or can they just put in a rule that says every time I have a client that has someone in their family that has a major life event and just send them a message from me?"

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