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Behind the News: Can Mamdani Reform the NYPD? w/ Alex Vitale

Jacobin Radio

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The Limitations of AI in Customer Service

This chapter explores the shortcomings of chatbots in enhancing customer service and critiques the notion that AI can effectively replace human interactions. It also examines the shifting corporate attitude towards AI, transitioning from enthusiastic promotion to a more cautious recognition of its limitations and challenges.

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