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Sean Joy - CEO Journey within Chenmark - Ep.152
Think Like an Owner
The Bottom Line Is a Lot More Resilient Than You Think
We're able to hire an additional captains rather than having two captains who each run six days a week, which is a very fragile system. So we actually did have family issues come up in the summer or, a variety of issues where people needed to call out at the last minute. And we were able to accommodate that, which makes the business more resilient and better experience for employees. I think one of the things that really surprised me in the restructure world especially was, you know, I think entering the workplace, there's like a sort of assumption that people would generally act rationally and within the best interests of the business. But what we saw quite a bit, especially when incentives would
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