The Balance Between Customer Experience and Employee Experience

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive.

• 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.