The Role of AI in Providing Transparency and Customer Satisfaction in the Insurance Industry

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. Haden returns to the podcast to talk about ‘know your asset’ workflows and what they’re coming to mean for an AI-enhanced insurance space. Throughout the episode, he clarifies what these changes mean for the three-to-five-year short term of the industry and offers thoughts on what things may look like after. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!