S3E3 - Building trust in the era of disinformation - A conversation with Amanda Coleman
Crisis Designer Weekly Podcast
00:00
Navigating Crisis Communication
This chapter explores the intricacies of transparency and honesty in crisis communication, emphasizing the importance of empathy and authenticity. It discusses the need for organizations to learn from past crises to avoid repeating mistakes and highlights the essential communication skills required for effective crisis management. The conversation also addresses the challenge of building trust with audiences, particularly amid disinformation, and the necessity of proactive preparation and training for handling unforeseen challenges.
Transcript
Play full episode
