The Mindset of the Customer

If the problem is really big and airy, you can probably get away with a bit less accurate solution in the end. A lot of the problems that we're solving are small problems, but at a very big scale. That means that the margin for error in the solution is significantly smaller. And it's not about us being legally or technically correct. It's about the customer then failing as part of his or her ambition to change the organization they're involved with.