Service Management - The Holy Grail of Digital Transformation

Today's guest is Mark Goudzwaard, Director & Global Enterprise Platform Architect at National Grid in Massachusetts. National Grid is one of the world's largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly. They play a vital role in delivering gas and electricity to many millions of people across Great Britain and Northeastern US in an efficient, reliable and safe manner. They are committed to safeguarding our global environment for future generations and providing all our customers with the highest standards of service.

In the episode, Mark will tell you about:

The interesting work he does at National Grid,

Trends he is seeing within ServiceNow in retail and utilities sector,

Skills needed to become a great architect,

Stakeholder Engagement Best Practices and

Advice he would offer to his younger self