EvaluAgent raises $20M Using ChatGPT to Rate Customer Support Call Quality
AI Chat: ChatGPT, AI News, Artificial Intelligence, OpenAI, Machine Learning
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The Future of Contact Center Quality
Evalu Agent has raised an additional $20 million. Phil Derr is the lead investor of the deal that they just did. He says he sees a tremendous opportunity in the whole quality arena. Around 25% of contact centers right now still run their quality assurance programs on spreadsheets.
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