"What does it look like to not listen? And let's start with listening as a one time act. Where do you see this showing up in your own teaching and failures that you've had, or in the others?" "I went into class thinking, oh, by the end of this discussion, the students are going to have this one particular concept figured out, or whatever," he says. 'And funny how it always endedup going exactly where i thought i was going to go'